Our aim is for all customers to be happy with their purchases.
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. Please include as many details as possible in your email including your order number as well as a picture if there is something wrong with a product.
Please contact us immediately at firstname.lastname@example.org if the contents are damaged.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 30 days of receipt for a refund. Once we have received your return, we will refund the value of the purchased product, excluding the original freight cost.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.
You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.
IMPORTANT NOTICE: Please make sure you inspect your package(s) upon receipt. If there are signs of damages to the box, please make sure you check the content before signing off. As soon as you have signed for the goods, they have been accepted as is – so please make sure they are in good condition. In all cases, please sign for the goods “with reservation” (in Danish: “kvittere med forbehold”). That allows us to contact the freight company if a product turns out to be damaged, even when there are no signs visible from the outside.
How to return a product
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, please include a detailed description of the problem if you have a claim.
Our return address is:
It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.
You have a 24-months warranty period if something is wrong with the product you have purchased. Your claim should be sent to us as soon as possible.